Where All-Stars Shine, Agents Win.

These team members go above and beyond daily, lifting up their colleagues and creating the positive, high-performance culture that makes BTIS your competitive advantage.

Goes Above and Beyond

Consistently puts in extra effort, takes ownership, and delivers work that makes a real difference.

Lifts Up the Team

Supports coworkers, shares knowledge, leads with kindness, and helps others succeed.

Drives Positive Impact

Brings strong ideas, steady dedication, and meaningful contributions that help BTIS keep moving forward.

What This Means For Agents

Norbie’s All-Stars recognizes the people behind the work that supports you and your customers. It reinforces a service-first culture, accelerates improvements to tools and resources, and builds momentum for continued collaboration across BTIS.

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Congratulations To Our Norbie All-Stars!

Please join us in recognizing these outstanding team members and the managers who nominated them.

Sean Byrne

“Sean consistently goes above and beyond in his unique role as our Business Systems Analyst, serving as the bridge between Operations and IT and keeping the entire department running behind the scenes. He jumps in wherever needed—troubleshooting defects, building workarounds, supporting system enhancements, partnering with marketing and management, and even delivering demos to carriers—all with a positive, can‑do attitude. His deep BTIS knowledge, willingness to wear any hat, and genuine commitment to improving our systems and agent experience make him an invaluable teammate and the definition of a true Norbie All‑Star.” - Josh Leone

Veronica Dennis

“Veronica has been killing it with the team. She is putting in a ton of time and effort on trainings, one on ones and overall communication.” - Sara Bankert

Louie Gonzales

“Congratulations on your outstanding hard work, dedication, and commitment. Your consistent effort, positive attitude, and willingness to go above and beyond have made a meaningful impact on our team. Your contributions are truly appreciated, and this recognition is well deserved. Thank you for your continued excellence, and congratulations on this achievement!” - Wayne Gutches

Asmara McKinney

“Asmara is willing to jump into any workflow needed and takes the initiative to learn new processes and programs. She's always available for questions and is great at handling agent concerns.” - Malissa Weldon

Patricia Morales

“Covers the front office when I am out. Is very intentional in her duties and goes out of her way to be a plus member of my team.” - Mary Allen

Kimberli Powers

“She consistently goes above and beyond in everything she does. She is always willing to step in where needed—whether that’s working additional hours, helping the team catch up, or taking on new challenges without hesitation. She brings a proactive mindset, often reviewing processes with fresh eyes and offering thoughtful ideas to improve how we operate. She is also exceptional in her interactions with our agents, always doing whatever it takes to find a resolution and ensure a positive experience. Her willingness to help, strong work ethic, and team-first attitude truly set her apart.” - Jess Keefe, Brianna Dean, Alena Groth

Mark Sherwood

“Heard work and dedication.” - Wayne Gutches

Let's Cheer Them On!

These All-Stars represent the spirit of BTIS: teamwork, ownership, kindness, persistence, and a commitment to making things better. Thank you to each Norbie All-Star for the energy and care you bring to your work every day.

Help us celebrate! Take a moment to congratulate these All-Stars and thank them for the impact they make across BTIS.

Q1 All-Stars

★ Lisa Armitage: “Lisa consistently exceeds expectations and regularly dedicates extra hours to ensure her work meets the highest standards. Her thoughtful UI design work on NorbieLink has enhanced user interaction with BTIS systems, improving intuitiveness, accessibility, and overall satisfaction. She also elevates organizational performance through positive leadership, collaboration, and dedication to team success.” - Jenny Hammond

★ Brianna Dean: "Brianna Dean consistently goes above and beyond in everything she does. She is kind, professional, and always willing to help—not just within her own team, but anyone across the department who needs support. Her positive attitude, strong teamwork, and steady leadership make a meaningful difference every day. Brianna approaches challenges with grace and determination, and her dedication never goes unnoticed. She is truly one of the best people to work with, and those around her feel lucky to call her a colleague. Her impact on our team and the culture she helps create make her extremely deserving of this recognition." - Jess Keefe

★ Keli Fields: “Keli has gone above and beyond the call of duty this year. Not only learning a vast amount about the bond product line but also helping to lead the service team and train new team members.” - Scott Passamonte

★ Justin Jimenez: “Justin consistently exceeds department goals. He leads the team month after month in outbound call campaigns and onboardings. He is a reliable source of knowledge for both the team and our agents when challenges arise, and he shows up every day with a positive attitude. His hard work and dedication to this team and our shared goals do not go unnoticed.” - Tyler Bierbower

★ Kiran Kamuni: “Norbie Link, SB and Cloud Migration work - regularly works many hours at night working with offshore on all of his initiatives.” - Guy Randazzo

★ Hailey Pittman: “Hailey Pittman deserves recognition as a Norbie All-Star for her exceptional work. She has been instrumental in executing our most comprehensive events and trade shows with real excellence. She's also been a great help managing the administrative functions in marketing that keep our team aligned. Beyond that, she took our TikTok channel viral through her strategic creativity and dedication. What really sets her apart is her positive can-do attitude and genuine commitment to everything she does. She's an extraordinary member of the team.” - Jenny Hammond

★ Shannan Posluszny: “Shannan Posluszny exemplifies dedication, resilience, and leadership in every sense. As our Finance Director, she consistently brings positivity, creativity, and tenacity to even the most complex challenges. This was especially evident during the 2026 budgeting process, where she worked tirelessly for weeks—often months—putting in long hours and partnering closely with every department to ensure accuracy, alignment, and thoughtful planning for the future of our organization. Shannan’s ability to stay solutions-focused under pressure, navigate competing priorities, and keep teams engaged and supported throughout the process made an enormous difference. Her commitment did not go unnoticed, and the success of the budget is a direct reflection of her hard work and determination. We are incredibly fortunate to have Shannan on our leadership team, and she is more than deserving of this recognition.” - Jess Keefe

★ Duston Siemens: "Goes above and beyond for all. For our agents and for fellow coworkers." - Crystal Ditch

★ Zach Stairwalt: “Zach is a hard worker and goes above and beyond.” - Wayne Gutches