Support

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GENERAL

How do I request a Broker of Record change?

BTIS will only accept a Broker of Record letter at the time of renewal. The Broker of Record letter must be received at least 5 Full Calendar Days prior to the renewal date but no more than 60 days prior to the renewal date.

The Broker of Record letter must be submitted on the Insured's letterhead or an Acord form and include the name of the broker as it appears on their insurance license. Broker of Record letters must be signed and currently dated by the corporate office, partner, sole proprietor, or manager and/or managing member of Limited Liability Companies (LLC's). The signing individual must have the authority to execute the Broker of Record letter. We will then notify the incumbent broker and allow 5 Full Calendar Days to obtain a rescinding Broker of Record letter. The 5-Full-Calendar-Day period may not be waived, except by the incumbent broker.

I need to issue a certificate. How is that completed?

You can issue a Certificate of Insurance out of your office using an Acord 25 (COI). BTIS has a blank Acord 25 for available to you and can be found in the Forms & Applications list under Producer Tools. The original certificate can also be found attached to the initial email that BTIS sent you at the time of binding. If you are unable to locate that email, please follow the instructions above to complete a new certificate.

Still have questions? Give us a call at 877.649.6682

I need to order loss runs. How do I order them?

Clients who need to finance their coverage have three options:
1. Allow BTIS to secure financing by simply signing and submitting the online finance agreement, along with any additional binding documents, to imsubs@btisinc.com.
2. As the producer, you may withhold commission and simply remit the net payment in full.
3. Lastly, as the producer, you have the option of arranging premium financing through the vendor of your choice.

What qualifies as a "vacant property," and how does coverage differ between a vacant and partially vacant building?

A vacant property refers to a building that is completely unoccupied, without any personal property or furnishings. Coverage for a fully vacant property may differ from a partially vacant building, where some parts of the property are unoccupied while others may still have contents or be in use. Insurance for vacant properties often covers risks like vandalism, weather damage, and theft. Coverage for partially vacant properties may have different terms and conditions.

COMMERCIAL AUTO

Does BTIS offer claims assistance in the event of an accident?

What types of commercial auto risks may be considered ineligible for coverage?

I have business clients with drivers who have motor vehicle violations. Will this make the business ineligible for commercial auto coverage? What about newly licensed drivers?

BONDS

What would be considered an ineligible bond risk?

Once I receive a quote for a bond, how long will it remain valid?

What steps must be taken after a bond has been issued?

California bonds are electronically filed with the State License Board.
Oregon bonds require the insured to mail in or physically deliver the original bond form and Power of Attorney to the Oregon Construction Contractors Board.
Washington bonds require the insured to mail in or physically deliver the original bond form and Power of Attorney into the Washington Department of Labor & Industries.

What is the commission on contractor license bonds?